Terms of service

Last updated: October 15, 2026

OVERVIEW

Welcome to Pivot Equipment. The terms “we”, “us” and “our” refer to Pivot Equipment, a product collection of Van d’ici Inc., a legal entity incorporated under the laws of Quebec and having its head office at 2569 rue MacPherson, Magog, Quebec, J1X 0E6. Pivot Equipment operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

Pivot Equipment is powered by Shopify, which enables us to provide the Services to you.

These terms of service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or Privacy Policy, you should not use or access our Services.

Language - These Terms are available in French and English. In accordance with the Charter of the French Language (CQLR, c. C-11), the French version is the governing version. By continuing to use the Services, you acknowledge having had the opportunity to consult the French version of these Terms.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you have reached the age of majority in your province or territory of residence and that you have the legal capacity to enter into a contract.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information such as your email address, billing address, payment information and shipping address. You represent and warrant that all information provided is accurate, current and complete and that you have all rights necessary to provide it.

You are solely responsible for the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or provide access to your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately present our products. However, colors and product appearance may vary depending on the device used and its settings.

Product descriptions may be modified at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, region or jurisdiction on a case-by-case basis.

This section does not limit the legal warranty of conformity provided under section 40 of the Quebec Consumer Protection Act (CQLR, c. P-40.1), which requires that goods conform to their description.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Pivot Equipment reserves the right to accept or decline any order at its discretion. Your order is not accepted until Pivot Equipment confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Pivot Equipment may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, modify or cancel an order, we will attempt to notify you using the email, billing address or phone number provided.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product is the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online store may differ from prices in physical stores or in online stores operated by third parties. From time to time we may offer promotions governed by separate terms. In case of conflict, the promotion terms will govern.

You represent and warrant that (i) the payment information you provide is accurate, (ii) you are authorized to use the payment method, (iii) charges will be honored by your financial institution, and (iv) you will pay the amounts due, including applicable taxes and fees.

SECTION 5 - SHIPPING AND DELIVERY

Posted delivery times are estimates and are not guaranteed. Pivot Equipment is not liable for delays caused by carriers, customs processing or events beyond our reasonable control.

In accordance with the Quebec Consumer Protection Act (CQLR, c. P-40.1), when the sale is concluded with a consumer at distance, the risk of loss or damage to the goods remains with Pivot Equipment until actual delivery to the consumer. For B2B or commercial sales, title and risk pass once the products are transferred to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, text, images, graphics, videos, product reviews and audio, as well as their arrangement and selection, are owned by Pivot Equipment, its affiliates or licensors, and are protected by the Copyright Act (Canada), the Trademarks Act (Canada), as well as applicable foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any content on the Services without our prior written consent.

Pivot Equipment’s names, logos, product names, designs and slogans are trademarks of Pivot Equipment or its affiliates. You must not use them without our prior written consent.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor control.

You acknowledge that such tools are provided “as is” without warranties of any kind. Pivot Equipment is not liable for any consequence arising from your use of these tools, which is at your sole risk and responsibility.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or content. We are not responsible for the content, accuracy or practices of these third-party sites. Any transaction with a third party is entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Pivot Equipment is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made in our store are concluded directly with Pivot Equipment. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Pivot Equipment. You expressly release Shopify and its affiliates from all claims arising from your transactions with Pivot Equipment.

SECTION 10 - PROTECTION OF PERSONAL INFORMATION

Any personal information collected through the Services is processed in accordance with our Privacy Policy, available at pivotequipment.com/policies/privacy-policy, and may also be subject to Shopify’s privacy policy.

Pivot Equipment complies with the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1, also known as Law 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada). You have the right to access, rectify, withdraw consent, portability and de-indexation with respect to your personal information.

For any question regarding the protection of your personal information or to exercise your rights, you may contact our Personal Information Protection Officer at info@pivotequipment.com.

You acknowledge that some of your personal information may be transferred and hosted outside Quebec, notably through Shopify and its subcontractors. Details are set out in our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit ideas, suggestions, feedback, reviews, proposals or other content (collectively, “Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback for reasonable marketing and commercial purposes related to the Services.

You represent and warrant that (i) you own the rights to any Feedback submitted, (ii) you have disclosed any compensation or incentive received in connection with the Feedback in accordance with the Competition Bureau guidelines and Ad Standards Canada, and (iii) your Feedback complies with these Terms.

We may, but have no obligation to, modify or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, defamatory or otherwise inappropriate.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information that contains typographical errors, inaccuracies or omissions, including product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct errors and to change or cancel orders if any information is inaccurate, at any time without notice, including after you have submitted your order, subject to your rights under the Consumer Protection Act.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not: (a) use the Services for any unlawful or malicious purpose; (b) violate applicable laws or regulations; (c) infringe on any party’s intellectual property rights; (d) harass, abuse or intimidate our employees or any other person; (e) transmit false or misleading information; (f) transmit any material that does not comply with these Terms; (g) send spam or any other unwanted solicitation; (h) impersonate another person or entity; or (i) interfere with others’ use of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce or resell any portion of the Services; (c) collect or track others’ personal information; (d) spam, phish or scrape; or (e) interfere with the security features of the Services.

We reserve the right to suspend, disable or terminate your account at any time in case of violation.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at our sole discretion at any time. You remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Assignment, Governing Law, Protection of Personal Information, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented through the Services is made available for general information purposes only. We do not warrant the accuracy, completeness or usefulness of this information.

TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, EXCEPT THOSE WHICH CANNOT BE EXCLUDED BY LAW. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

Preservation of consumer rights. Nothing in these Terms limits or excludes the rights granted to you by the Quebec Consumer Protection Act (CQLR, c. P-40.1), the Civil Code of Quebec (notably the legal warranties of quality, use and ownership under articles 1726 to 1732 CCQ) or any other applicable consumer protection law. Any clause in these Terms that would be incompatible with those rights is deemed unenforceable with respect to the consumers concerned.

SECTION 16 - LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY LAW, PIVOT EQUIPMENT, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, AS WELL AS THOSE OF SHOPIFY, SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA OR SAVINGS, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

PIVOT EQUIPMENT’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR USE OF THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE AT ISSUE IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Mandatory reservations. The limitations in this section do not apply (i) to bodily or moral injury caused by Pivot Equipment’s intentional or gross fault (article 1474 of the Civil Code of Quebec), nor (ii) to rights or remedies granted by the Consumer Protection Act. Nothing in this section limits any remedy provided by law in favor of a consumer.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Pivot Equipment, Van d’ici Inc., Shopify and their affiliates, partners, officers, directors, employees, agents and contractors, from any loss, damage, liability or claim, including reasonable legal fees, payable to a third party and arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your fraudulent or abusive use of the Services.

This indemnification obligation does not apply to consumers where it would be contrary to the Consumer Protection Act or the Civil Code of Quebec.

SECTION 18 - SEVERABILITY

If any provision of these Terms is held to be unlawful, void or unenforceable, that provision shall remain enforceable to the extent permitted by law, and the unenforceable portion shall be deemed severable, without affecting the validity of the remaining provisions.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

Pivot Equipment’s failure to enforce any right or provision of these Terms shall not constitute a waiver of that right.

These Terms, including any policies posted on our site, constitute the entire agreement between you and Pivot Equipment and supersede any prior agreement, communication or proposal, whether oral or written.

SECTION 20 - ASSIGNMENT

You may not assign or transfer these Terms or your rights under them without our prior written consent. Pivot Equipment may assign or transfer these Terms to an affiliated company or in connection with a merger, acquisition or sale of assets, by notifying you through a reasonable means.

SECTION 21 - GOVERNING LAW AND JURISDICTION

These Terms, as well as any separate agreement under which we provide you with the Services, are governed by and interpreted in accordance with the laws in force in the Province of Quebec and the federal laws of Canada applicable therein.

Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Saint-François, Province of Quebec, subject to any rights granted to you by the Consumer Protection Act, including the right to bring an action before the court of your domicile.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and do not limit or affect these Terms.

SECTION 23 - CHANGES TO TERMS

You may review the most recent version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms by posting updates on our website. It is your responsibility to check our website periodically. We will notify you of any material change through a reasonable means, and such changes will be effective on the date specified in the notice. Your continued use of the Services after posting of the changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Any question regarding these Terms may be sent to info@pivotequipment.com.

Our contact information is as follows:

Pivot Equipment — a product collection of Van d’ici Inc.

2569 rue MacPherson, Magog, Quebec J1X 0E6, Canada

info@pivotequipment.com

(819) 300-8887